A regular meal is 400gms, a large meal is 500gms, a Tiddly meal is a split tray with 2x260gm meals.
Fresh! The meals are cooked then blasted cold to retain the flavour and freshness. These are then served out into individual meals, the oxygen is removed by the vac and sealed providing freshness for up to 14 days from cook date in your fridge... by the time you get it, shelf life is about 7-10 days! Note: Frozen pot luck boxes and Tiddly meals are frozen.
The maximum order per delivery is 12 items off the weekly menu or one frozen potluck/tiddly box. Ordering more then 12 items or adding items to your frozen box will incur an additional delivery fee.
The minimum order is 1 item however this would be a fairly expensive meal as the delivery fee will still apply.
No. You order for when you want it.... as a one off or every week/ fortnight/month.
We can put up to 5 weeks orders in advance over the phone. Payment will have to made at that time and then you will have to call back in 5 weeks to re-order. If you are ordering for a parent / client or friend who no longer has the nimbleness of their youth around the kitchen… It is important to know what they are eating and be active in managing this. Either personally or through home help. We recommend taking stock every 3- 4 weeks. The meals may be too big for them or some meals they may not like. Wasting food will be terribly concerning to them and therefore adjustments may have to be made to what you are ordering. We can make and send the food but it is no good if it is not being eaten!
If you go on the ordering page and click on the picture of each meal, you will find a description and a nutrition tab which lists ingredients and allergens.
Delivery is contracted out to NZ post (except Hutt Valley - Local deliveries).
If you order online you should be able to find the tracking number for your package in your order history. You can enter this number on NZ post website (www.https://www.nzpost.co.nz/tools/tracking ) and if it says 'Ready for courier' or 'On board with a courier'... you should get it that day! If it doesn't, then call us on 0800 328 333 and we will follow up with NZ post.
We track every parcel, every day... but if you have not received your package by 1pm, then, please call us and we will follow up or investigate its status.
We have no control over delivery once it leaves our hands. NZ Post can experience delays due to weather and roading. If meals are not delivered within 36 hrs of leaving our premises, it is considered unsafe and is destroyed (Unless NZ post take action to store in a chilled environment). We will then discuss with you a replacement (if possible) or refund. We have no recourse with NZ post, we have to make the unfortunate situation right at our own cost. We appreciate how frustrating it can be to not receive your meals and we do everything we can make sure you get your package.
We are unable to deliver to rural areas. An alternative would be to have your food delivered to a work address or a relative’s address or a Courier Post Depot.
Wellington but we deliver throughout the country.
Easiest is by credit card. If you don’t have a credit card and do not wish to start one… then simply get your bank to supply you with a 'Debit' card. This is exactly like your EFTPOS card and will be linkd to your cheque account but it can but can be used over the phone or online like a credit card and will have a visa or mastercard logo on it. .
Alternatively you can pay by Bank transfer or phone banking…
If you order on line you will get a confirmation back with your reference number and instructions on making payment including our bank details. But... if this confirmation is lost in cyber space then look no further...
Fresh is Best 2006 Ltd. TA Eat Unlimited
030502 0575744 00
Please include your name or at the very least your order reference or invoice number... if we have no way of identifying your payment we just assume it’s a tip (joking)! But it does make it very difficult for us to match up and find payment.
Great value that's what! Seriously... it's a mixed selection from menus gone by... You should get a decent variety and we promise you that it's not a box of pasta (although it's likely there will be some pasta inside)!
No. You can order as little as you like or as much as you like. Most people order between 5-7 meals each week.
No … but you should! You may order what you like. Anything from 1 meal to 12 Lamb shanks (this is quite common) … as long as it is on that week’s menu.
Yes you can – just click on the week you want to order for and the menu will appear on the online ordering. However you can only order up to three weeks in advance on line. We don’t like doing standing orders as circumstances change. It is also good to stop ordering every month and take stock of what is in the freezer.
We think it is impossible that you have managed to resist the temptation of the delectable treats we have supplied you. Clearly you have not opened your fridge or are fasting? If this is the case you can freeze your meals, however you should consume these within 6 months of the cook date.
We highly recommend that you thaw your meal first! Then it's 4 minutes in the microwave or 15 minutes in the oven.
Yes. However you should probably live in the Wellington region for this to be possible!
You can collect meals Monday - Friday, 9am - 3.30pm. Please note we are an office and phone ordering and delivery is the business... so if the phone is ringing... we will answer it and you may have to wait precious moments before we ladies can run out to the kitchen to get your meals. We also recommend ordering before coming down as sometimes the fridge is empty!
Address:
Ground floor YMCA Building
Pilmuir House
67 Pilmuir Street
Lower Hutt
Thermal plastic /foil liner: These are 'Soft Plastics' and can be recycled in the bins located at your local 'Warehouse or Woolworths'. If you can not find a soft plastics centre, then they have to be put in general rubbish.
Ice Pack- There's no need to accumulate a freezer full of ice packs! Once you've removed your meals from the box... leave the ice packs to fully thaw. Once thawed, snip the corner and pour the liquid down the sink. (It is NON-TOXIC, so no need to worry about it harming the water ways). Flush the gel down the sink with lots of water (maybe abit of salt) or pour it in your garden. It is good for hydration. The outer packaging can be disposed of in your curbside rubbish bin or at a soft plastics centre.
Box & Paper- Flatten the box and pop it in the recycling along with the paper.
Tray & Sleeve- Our sleeves are made from cardboard so you can add them to your recyclables. Our trays have a recycling code 1 C-PET plastic and once cleaned these are accepted nationwide in your curb-side recycling.
When you purchase by credit card the website directs you to WINDCAVE processing site to take your details. The only thing our system retains are your name, address, phone and what you’re eating... the rest is secure in the banking system. Once your purchase is approved...you wil need to click 'Next" to be brought back to the eat website. Your order needs to come back for it to be confirmed and for both of us to receive notification of your order.
The order might be lost in cyber space. The really important thing is that if you didn’t get confirmation then there is a 99% chance we didn't either! Call us on 0800 328 333 and we will work it out.