FAQ

Is it a full meal?

Yes it is… full enough for all that work at EAT and we all love to EAT! It’s good tucker! Meat and vege… Unless you get the vegetarian meal... then there is no meat! Please view the description of meal before ordering.

Are these meals frozen?

Eat fresh is fresh! The meals are cooked then blasted cold to retain the flavour and freshness. These are then served out into individual meals, the oxygen is removed by the vac and sealed providing freshness for up to 14 days from cook date in your fridge... by the time you get it, shelf life is about 10days!

Note: 5+5 deal is fresh meals and fresh soup frozen meal deals... are (you guessed it) frozen.

 

What if I only want to order 1 meal?

You are more than welcome to do this but it will be a fairly expensive meal as the delivery fee still applies...

Is there a maximum order?

There is a maximum of 14 items in a box. If you order over this amount we will charge an additional delivery fee. Sorry but we already subsidise delivery and can't afford to offer a discount and send it to you for free!

Am I contracted to buy every week?

No. You order for when you want it. As a one off or every week.

I am ordering for a parent/ friend – we would like 6 meals sent every week, can you arrange this?

We can put up to 5 weeks orders in advance over the phone. Payment will have to made at that time and then you will have to call back in 5 weeks to re-order. If you are ordering for a parent / client or friend who no longer has the nimbleness of their youth around the kitchen… It is important to know what they are eating and be active in managing this.  Either personally or through home help.  We recommend taking stock every 3- 4 weeks. The meals may be too big for them or some meals they may not like. Wasting food will be terribly concerning to them and therefore adjustments may have to be made to what you are ordering. We can make and send the food but it is no good if it is not being eaten!

I have a heart condition and require a low sodium diet. Are your meals low in salt?

Ummmm NO! They are not high either…. Probably average! A low sodium diet is under 300mg of salt and our average is 500-700mg. We have real chefs making our food and whilst we rein them in on the salt… it’s like magic dust to them.

Dairy free?

Please see ingredients for the eat fresh range… we love cheese and butter around here so please read ingredients carefully before making an order

Is your Chicken 'Free Range'?

YES it is... It is delicious, tasty free range chicken from Waitoa Farms.   

Heat and eat... Sounds like meals on wheels.

If it is then it is the Ultimate meals on wheels. It is proper food, delivered fresh or frozen and only heated when you want it. It tastes like you just graduated from culinary school and cooked it yourself, as opposed to luke warm, sitting around all day and each meal tasting the same... you know there is a problem when you can’t work out if you are eating chicken or pork!??!

This internet thing is new to me and getting to this page took 3 hours... is there another way to order?

Yes... You can call us on 0800 328 333 and we can take your order over the phone. We promise it won’t take long unless you want to gossip and then we are all up for that!

Can I freeze the Fresh meals?

Yes you can, but the idea is that you don’t have to. Upon receiving your meals you should place them in the fridge. Fresh is best!

How do I heat the meals?

We recommend heating for 4 minutes in the microwave. If you don’t have a microwave you can place the tray on an oven tray, remove film but cover with tin foil and reheat at 180 degrees for about 15-20 minutes.

When will I receive my meals?

Delivery will depend on when you have ordered. Please see below for the delivery schedule for your area.

WELLINGTON – PORIRUA- HUTT VALLEY NON CHILLED - This is delivered on set days by our chilled truck. Food will be delivered in a shopping bag. It's our recommendation that if you cannot be home to receive your meals then you leave out a suitable insulated box for our EAT driver to place them in.

Non - Chilled Delivery schedule – Delivery fee = $7.00

Orders to be received by 11am previous day

Delivery day

Area

 Tuesday

 Wellington to Porirua basin

 Wednesday

 Wainui, Eastbourne, Lower Hutt, Upper Hutt

 Collect – from Tuesday  to Friday

 67 Pilmuir Street, Lower Hutt. Open from 10am – 4pm

 Anytime $12.00

You can still get an order on a different day if above does not suit. This will be delivered by courier and therefore incur the North Island chilled delivery fee. Meals will arrive in a poly bin with icepacks so you don’t need to be home.

NATION WIDE Courier: From the top of the north to the bottom of the south... As long as you are not rural!

Meals packed in a polystyrene box with gel ice packs and delivered to you by overnight courier. 

It’s completely impossible to deliver Mondays. Monday is dispatch day and that means delivered to your door Tuesday at the earliest.

Day ordered

Day Delivered

 Monday (before 11am)

 Tuesday

 Tuesday (before 11am)

 Wednesday

 Wednesday (before 11am)

 Thursday

 Friday 

 Tuesday… however, we can deliver to some areas on Saturday (additional $5.00 charge applies) Please call 0800 328 333 to arrange.

 Friday - Sunday

 Tuesday

Local Non-Chilled: $7.00 (unlimited amount)

North Island next day:  $12.00 (Per 14 fresh items or 12 Frozen items)

Christchurch and Nelson Bays next day: $16

SOUTH ISLAND Air freight – NEXT DAY DELIVERY:$20.00 (Per 14 items fresh or 12 Frozen items) Air Freighted for guaranteed next day delivery.

Rural delivery

We are unable to deliver to rural areas. An alternative would be to have your food delivered to a work address or a relative’s address or a PostShop located on a NON-RURAL run. If you live in the peace and serenity of this country's beautiful wide green pastures or just live in a cute little town well away from the hustle and fumes of the big smoke... and you are not sure... give us a call and we will contact our courier company whilst you are on the line and find out.

Where are you based?

Wellington but we deliver throughout the country.

How do I pay?

Easiest is by Credit card. If you don’t have a credit card and do not wish to start one… then simply get your bank to supply you with a ‘Debit Plus’ card. This is exactly like your EFTpos card but can be used over the phone or online like a credit card.

Alternatively you can pay by Bank transfer or phone banking…

Cheque: We don’t like accepting cheques purely down to the delay in sending and receiving them in the post! It takes on average one week to receive your cheque!

I would like to pay by bank transfer - what are your bank details?

If you order on line you will get a confirmation back with your reference number and instructions on making payment including our bank details. But... if this confirmation is lost in cyber space then look no further...

Fresh is Best 2006 Ltd. TA Eat Unlimited
030502 0575744 00

Important: please include your name or at the very least your order reference or invoice number... if we have no way of identifying your payment we just assume it’s a tip (joking)! But it does make it very difficult for us to match up and find payment. 

How big are the meals?

All meals are in excess of 400 grams. A decent serving by any means... However if you are extra hungry or there are two of you (with the appetite of a sparrow....) you can upsize any main meal for $1.50 and you will get in excess of 500 grams.

What is in the Frozen Meal Deal?

Great value that's what! Seriously... it's a random selection from menus gone by... but they are not a whole lot of rubbish meals that no one wanted... It's just that when we planned the cook our eyes were bigger than our stomachs... there are roasts, chicken dishes, pork dishes, beef dishes... etc... It's a real mixture. We promise you that it's not a box of pasta!

Is there a minimum order?

No. You can order as little as you like or as much as you like. Most people order between 5-7 meals each week.

Do I have to order the whole menu?

No … but you should! You may order what you like. Anything from 1 meal to 14 roasts… as long as it is on that week’s menu.

Can I order in advance?

Yes you can – just click on the week you want to order for and the menu will appear on the online ordering. However you can only order up to three weeks in advance on line. We don’t like doing standing orders as circumstances change. It is also good to stop ordering every month and take stock of what is in the freezer.

I want to send my friend some meals but I don’t know what they would like?

They will probably like everything but we know what you mean… send them a gift voucher... call us on 0800 328 333 and we can tell you all about it.

Gluten free?

Please refer to the Eat range. The majority of the dishes there do not contain wheat (excluding pasta).

Please note: We do not operate a GF kitchen so traces may be found.

Is your pork 'Free Range'?

We have a few dishes that are Free range piggys... These guys life the life every piggy dreams of.   For the rest of the menu we source pigs that are not 'Free Range' but they have what is equivalent to the SPCA tick in terms of Welfare, conditions and farm management... I call these guys Happy-ish pigs (Could be better but could be alot worse!).  

I can't eat calories. Do you have calorie free meals?

We have tried to eliminate calories from our meals but they are very popular with most customers. We recommend that if you don’t like calories just pick out the ones you don’t want and leave them on the plate. 

This is amazing... and your special deals are awesome... how can I find out about them!?

We are on Facebook and if you click on us there you will be notified of any specials as they come about.

How do I store meals?

Fresh chilled meals can be kept in the fridge and frozen meals (these are individually wrapped in newspaper) should be placed directly in the freezer.

If I don’t manage to eat all the meals I've purchased in a week can I place them in the freezer?

We think it is impossible that you have managed to resist the temptation of the delectable treats we have supplied you. Clearly you have not opened your fridge or are fasting? If this is the case you can freeze your meals, however you should consume these within 6 months of the cook date.

How do I reheat them from frozen?

We highly recommend that you thaw your meal first! Then it's 4 minutes in the microwave or 15 minutes in the oven.

What courier do you use and what time will the courier get here?

We use Courier Post. What time will the courier get there? It depends on their run, traffic, day, and where you are. We can't tell you what time... only what day. Once we part with your box and wave it goodbye from our kitchen window... we will never see that box again. It is out of our hands and in the trusted hands of the courier. We are lovely to our couriers and if you are going to be a regular it will pay for you to be lovely to them too. You look after them and they will look after you. If you do have an exceptional courier... patient, kind, helpful... let us know and we will pop some brownies or a cake in your box for you to gift to your favourite delivery person. REMEMBER: The delivery is perishable so Courier Post are instructed to leave it in the place  instructed on the box. Once it's delivered the responsibility for the boxes safety passes to you!

Can I collect my meals?

Yes. However you should probably live in Wellington for this to be possible! You can collect meals Tuesday - Friday, 10am - 4pm. Please note we are an office and phone ordering and delivery is the business... so if the phone is ringing... we will answer it and you may have to wait precious moments before we ladies can run out to the kitchen to get your meals.

Address:

Ground floor YMCA Building

Pilmuir House

67 Pilmuir Street

Lower Hutt

How do you get meals from Wellington to Auckland, Whangarei…?

Your meals will arrive packaged in a polystyrene chill box packed with ice packs and paper. This box will ensure your meals retain a cold temperature within the insulated box. The box has been tested to keep the food safe for 24 hours. It is your responsability to get your meals into chilled storage once you've received them.

If you have not received your order by 2pm then you should contact us on 0800328333. PLEASE CHECK THE OUTSIDE OF YOUR PROPERTY BEFORE CALLING US. Courier Post will leave the box if you are not home or do not anser the door.  Neither Courier Post or Fresh is Best Limited ONCE MEALS ARE DELIVERED TO THE ADDRESS. Delivery means OUR JOB, AND THEIR JOB IS COMPLETE. Should you receive your meals and they are not chilled – please contact us immediately. Complaints of non chilled food beyond 4pm will not be credited. Sorry.

How do I know my credit card details are secure here?

When you purchase by credit card the website directs you to Westpac processing to take your details. The only thing our system retains are your name, address, phone and what you’re eating... the rest is secure in the banking system. Once your purchase is approved...you will be brought back to the eat website. Your order needs to come back for it to be confirmed and for both of us to receive notification of your order.

I placed an order on the internet but I didn’t get an email confirmation?

Hmmm the order might be lost in cyber space. The really important thing is that if you didn’t get confirmation then there is a 99% chance we didn't either! Call us on 0800 328 333 and we will work it out.